In these Terms and Conditions, the following definitions apply:

• "Company" refers to David Jackson and Son Carpentry & Joinery, trading under the business name David Jackson and Son.
• "Client" refers to the individual, business, or entity that commissions the Company for the provision of services.
• "Works" refers to all carpentry and joinery services undertaken by the Company for the Client, as specified in the quotation or agreement.
• "Contract" refers to the agreement formed between the Company and the Client once a quote is accepted and a deposit is paid, which incorporates these Terms and Conditions.
• "Deposit" refers to the upfront payment made by the Client to the Company, which is 50% of the total contract price.
• "Cooling-Off Period" refers to the 14-day period from the date of instruction, during which the Client may cancel the contract without penalty.
• "Invoice" refers to the payment request issued by the Company to the Client upon completion of the works.
• "Complaint" refers to any dissatisfaction or issue raised by the Client concerning the works performed by the Company.

2.1. The Contract is formed once the Client accepts a quotation provided by the Company and pays the required 50% Deposit.

2.2. All quotations are provided on a "no obligation" basis, unless expressly stated otherwise in writing by the Company.

2.3. The Company reserves the right to refuse to provide a quotation or to enter into a contract without any obligation to provide an explanation.

2.4. By accepting the quotation and paying the Deposit, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.

3.1. A Deposit amounting to 50% of the total value of the agreed works is required upfront and shall be paid at the time of instruction to cover the cost of materials.

3.2. The Deposit is non-refundable if the Client cancels the contract after the Cooling-Off Period has expired.

3.3. Full payment of the remaining balance is due immediately upon receipt of the final invoice unless a different arrangement is made in writing with the Company.

3.4. All payments must be made via the methods specified on the invoice, and any failure to pay within the agreed period may result in additional charges or legal action to recover unpaid amounts.

4.1. The Client has the right to cancel the contract without penalty within 14 days of instructing the Company to carry out the works. This period is the Cooling-Off Period.

4.2. If the Client cancels within the Cooling-Off Period, any Deposit paid will be refunded in full, provided that no materials have been ordered, and no works have commenced.

4.3. If the Client cancels after the Cooling-Off Period, the Deposit will be non-refundable.

5.1. If the Client cancels the Contract after the expiration of the Cooling-Off Period, the Deposit shall be retained by the Company to cover costs associated with the purchase of materials and administrative work.

5.2. The Client may cancel the Contract during the Cooling-Off Period with no further penalty beyond the refund of any payments made.

6.1. The Client must notify the Company of any defects, issues, or complaints relating to the works immediately upon discovery, and no later than seven (7) days after the works are completed.

6.2. The Company shall be afforded a reasonable opportunity to rectify any issues or defects that fall within the scope of the agreed works before the Client commissions any third-party to make corrections.

6.3. The Company shall not be liable for any defects or damages resulting from alterations, adjustments, or misuse of the works by the Client or any third-party.

7.1. It is the sole responsibility of the Client to ensure that all necessary planning permissions, building regulations, or other legal consents are obtained before the commencement of any works.

7.2. If planning permission or regulatory compliance is not sought or granted, and issues arise that require adjustment, alteration, or replacement of articles fitted by the Company, the Company shall not be responsible for any associated costs, repairs, or modifications.

7.3. The Company shall not be held liable for any delays or additional costs incurred as a result of the Client's failure to obtain the required permissions or consents.

8.1. The Company shall use reasonable efforts to ensure that the works are completed within the timeframe estimated in the quotation, subject to any delays due to unforeseen circumstances such as weather, supply issues, or additional client requests.

8.2. The Client acknowledges that minor deviations in materials, designs, and timelines may occur due to practical and technical reasons.

9.1. The Company shall not be held liable for any loss, damage, or injury to the Client, their property, or any third-party that occurs due to negligence or improper use of the completed works.

9.2. The Company’s liability is limited to the rectification of defects that occur as a direct result of the works undertaken, and the Company shall not be responsible for any incidental or consequential losses.

10.1. All materials used in the works will conform to the specifications laid out in the quotation or contract.

10.2. The Company reserves the right to substitute materials with those of equal or superior quality should the specified materials become unavailable.

11.1. Any changes to the scope of works or additional requests made by the Client must be confirmed in writing and may incur additional charges.

11.2. The Company will provide a revised quotation for any additional works required, and the Client must agree to any adjustments in price before the works can continue.

12.1. The Company will ensure that all works are carried out with due consideration of health and safety regulations and will maintain valid public liability insurance.

12.2. The Client has a responsibility to mitigate unnecessary risks by ensuring that the working area is safe and clear of hazards before the commencement of works.

12.3. The Company reserves the right to refuse to carry out works if there are health and safety concerns that are beyond the scope of what the Company can reasonably manage. The Company will not be liable for any delays or cancellations resulting from unresolved health and safety concerns.

13.1. The Company shall not be held responsible for delays or non-performance of the Contract caused by events or circumstances beyond the Company’s reasonable control, including but not limited to strikes, lock-outs, accidents, fire, severe weather conditions, or the unavailability of materials.

14.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

14.2. Any disputes arising from these Terms and Conditions or the Contract shall be resolved under the jurisdiction of the courts of England and Wales.

15.1. These Terms and Conditions, along with any quotation or contract, represent the entire agreement between the Company and the Client. Any amendments or modifications must be made in writing and signed by both parties.

For any issues, complaints, or queries relating to the works, please contact David Jackson and Son Carpentry & Joinery at:

• Phone: 01952585709
• Email: Info@DavidJacksonandSon.com
• Postal Address: Unit 11 Tweedale Court Industrial Estate, Telford, TF7 4JZ

By entering into a contract with David Jackson and Son, the Client agrees to the above Terms and Conditions.